Terms and conditions

Cilantro SRL, a Romanian legal entity registered at the Trade Register under number J40/14124/2021, CUI 44749590, applies the following terms and conditions:

Terms and conditions

Cilantro SRL, a Romanian legal entity registered with the Trade Register under number J40/14124/2021, CUI 44749590, applies the following terms and conditions:

Definitions

Store – The online store available at cilantro.ro

Client – natural/legal person who places an order

Digital products – goods sold in the store and delivered in electronic format (e.g. ebook, software, video courses)

Distance contract – contract concluded without the simultaneous physical presence of the parties by placing orders in the store

Payment processor – distinct entity that mediates the payment process

Conclusion of the contract

The contract is considered concluded when the order is confirmed by the Seller.

The Seller reserves the right to refuse orders in the following situations:

If the data provided by the buyer is incomplete or incorrect

If there are suspicions of fraud

If technical or stock problems arise (where applicable)

Digital products and delivery

The products sold are delivered exclusively in digital format, via:

Download link sent to the email address provided during the ordering process.

Delivery is usually made immediately after payment confirmation by the authorized processor.

Right of withdrawal

According to EU legislation and GEO 34/2014:

For digital products, the customer loses the right of withdrawal if delivery has begun with the customer's express consent.

By placing the order, the customer expresses his explicit agreement in this regard.

Prices and payment

All prices are expressed in RON and include VAT [%]

The accepted payment method is bank card, and all payments will be processed through the payment processor. Bank details such as card number, expiration date or CVV are not processed or stored in the online store.

The seller is not responsible for commissions charged by third parties.

Copyright

All digital products are protected under copyright law.

The following are strictly prohibited: distribution, resale, unauthorized copying

Any violation may result in civil or criminal liability.

License to use digital products

By purchasing a digital product, the customer does not acquire ownership of the product, but receives a limited, non-exclusive and non-transferable license to use it.

This license allows:

use the product for personal or internal purposes

download and store on your own devices

It is strictly prohibited:

distribute the product to third parties (free or for a fee)

resell, sublicense or rent

modify, decompile or reverse engineer

publish content online without the written consent of the Seller

The license is valid for an unlimited period, except in the case where:

the customer violates the terms and conditions

the payment is canceled or disputed (chargeback)

In these cases, the license can be revoked unilaterally.

Copyright and Intellectual Property

All content available on the site, including but not limited to: texts, images, graphics, logos, video/audio materials, software is the property of the Seller, its partners or distributed under a free license for commercial use and is protected by copyright legislation, including Law no. 8/1996 and applicable EU directives.

Users do NOT have the right to:

copy, reproduce or distribute the content

use the content for commercial purposes without consent

remove or modify copyright notices

Any unauthorized use constitutes copyright infringement and may result in civil or criminal liability.

Copyright infringement policy

The seller respects intellectual property rights and requests users to do the same.

If you believe that content available on the site infringes copyright, you can send a notification to the email address available in the contact section of the site.

The notification must include:

identification of the protected work

proof of ownership

link or location of the complained content

contact details of the complainant

The Seller reserves the right to:

remove the complained content

suspend accounts involved in repeated violations

Limitation of liability

The Seller is not responsible for:

incompatibility of products with user systems

improper use of products

indirect losses resulting from use

Data Protection

Personal data is processed in accordance with the GDPR, details about the processed data, purposes and processing method are available in the GDPR Policy.

Security

The store uses technical and organizational measures to protect data and transactions.

Disputes

Any conflict will be resolved amicably.

Otherwise, disputes will be resolved by the competent courts in Romania.

Consumers can also use the SOL platform: https://ec.europa.eu/consumers/odr

Modification of the terms

The seller reserves the right to modify these terms at any time. The updated version will be published on the site.

Contact

You can contact us using the contact details in the dedicated section of the site, or at the address: contact@cilantro.ro